Check-in is 4 pm and Check out is 11am. Unfortunately we cannot offer early check in or check out as a result of the extra cleaning and sanitation due to COVID 19.
Payments/Charges: The reservation is secured by your credit card. The full amount of the reservation will be due one week prior to the first day of your stay and can be paid by cash or credit card We charge the remaining balance 14 days before your stay and we use the credit card you had on file unless other arrangements have been made. TAXES: There is a 5% CountyTax and a 7% sales tax equal to 12% and applies to all guest stays.
CANCELLATIONS: We highly recommed buying trip insurrance for anyone attending a concert at the Brown County Music Center, I.U. Graduation, Special Events, or October dates.
All deposits in the month of October and I.U. Graduation weekend (usually first weekend in May) are non-refundable.
There is a $25 cancellation fee to cover our cost for credit card processing. If our processing fees exceed $25, guests will be charged the entire cost of the processing for both the deposit and refund.
Deposit: Half of the total balance is required to hold your reservation. In exchange, we remove your room from all marketing and from our availability calendar.
By now, we can expect all of our guests are well aware of the risk of further CoronaVirus spread, and as such, the risk they are taking when making new reservations. Therefore, all new reservations made as of September, 2022 will be held to our standard cancellation policy. Our standard cancelltaion policy is detailed below.
When a guest makes a reservation for a stay at The Robinwood Inn, we agree to turn away all other requests for the unit you select and you agree to pay the rate quoted for the number of days you reserve. Because of our size, location and demand for our cabins, cancellations affect us significantly. Therefore, we adhere to a strict cancellation policy.
If we are notified more than 2 weeks prior to arrival, you will receive your deposit minus the cancellation fee. 14 to 8 days prior to arrivial we will make every effort to rebook the cabin, but if we cannot your deposit is non-refundable.
For cancellations within 7 days of your arrival date or no shows,100% of the reservation amount will be charged to your credit card.
Except for the Month of October, you may move your reservation 2 weeks prior to your stay to another available date.
We cannot be responsible for unused nights due to late or canceled concerts or airline flights, family or medical emergencies, the threat of bad weather, allergies, and other travel-related mishaps or for changes in plans which shorten your stay. Vacation Insurance is available from several providers online to inexpensively protect you against unexpected events. Changing dates within fourteen days of your reserved dates falls within our cancellation policy.
THIS B&B IS A NON SMOKING FACILITY. There is a $250.00 cleaning fee For guests who smoke inside the cabin or cottages. Smoking is permitted in the driveway beside or in your car, tossing your cigarette butts into the yard is not.
VISITORS: Robinwood Inn DOES NOT allow registered guests to have outside visitors of any kind over to their cabin during their stay. NO EXCEPTIONS. Please understand that your visitors have not agreed to the Inn policies, read the rules, or placed their credit card on file. The Robinwood Inn hopes to facilitate a safe, peaceful, quiet, retreat atmosphere for all registered guests. Having unregistered visitors over to your cabin and or exceeding occupancy limits may result in eviction without refund.
The Inn does not allow large groups for gatherings of any kind (birthday or grad party, large family groups, reunions, staging area for wedding party, etc.) If you want to have a gathering at the Inn....You must make prior arrangements with the Innkeepers and rent all four places out of fairness to other guests.
HOT TUB RULES: Children under 18 are not permitted in the outdoor hot tubs. NO EXCEPTIONS. There will be a $100.00 extra cleaning fee if anything is added to the water such as: fragrance oils, bubbles, or floating candles or any other debris placed in the tub that could damage filter or pumps. There will be a $150.00 cleaning fee in the case that the water has to be emptied and refilled prior to another guest checking in.
PETS: The Studio and Maybelle's Cabin allow up to two sociable pets for a $75 fee per pet. If you have not paid the pet fee please go back and add "pet fee" to your order. Your pet must be friendly towards all other animals and people. Any attack or agressive behavior may result in evection with no refund. If they are aggressive or do not get along with other animals and people, please do not bring them to the Inn. Bringing pets to non-pet friendly cabin (Treetop Loft or The Greenhouse Flat) will result in a $75 cleaning fee and immediate evection with no refund. Pet owners must follow all rules including but not limited to: Crate your dog when it is alone in your cabin, leash them when outside, clean up after them in the yard, keep them off furniture and out of beds. Any damage will be charged to the card on file.
PERSONAL ITEMS left behind at Robinwood Inn: The Robinwood Inn is not responsible (financially or otherwise) for personal items accidentally left at the Inn. If you have forgotten personal items at the Inn you may: 1) return to the Inn at a time prearranged with the Innkeepers to claim your item (providing we recovered it). 2) Pay to have your items shipped back to you at our convenience. We can charge your credit card providing we have one on file or you can send a prepaid envelope or box to The Robinwood Inn. Please include your name, item, and return address on the envelope or box.
